MANILA, Philippines — The Medical City (TMC), one of the leading healthcare providers in the Philippines, has officially launched its partnership with Global Integrated Contact Facilities, Inc. (GICF) on April 1,  2023.

The collaboration between TMC and GICF is aimed at enhancing the overall customer experience by offering 24/7 customer support through a streamlined telephony system. With an integration of call management, customer relationship management, and customer assistance, clients and patients can now reach out to TMC with ease. The customer support will be available to patients seeking consultation, hospital inquiries and additional medical services regardless of their location.

Patients will benefit from real-time responses to their queries, seamless appointment scheduling, and faster resolution of issues or concerns. This will allow for better customer interactions in order to improve customer loyalty and retention.

“TMC understands the importance of putting the customers at the center of everything they do, and are committed to fostering a culture of empathy and professionalism in all their interactions.”

Steadfast in their commitment to offering convenience and high-quality healthcare, the company ensures that a great deal of emphasis is placed on going above and beyond with their services.

With the partnership with GICF aimed at enhancing patient experience, TMC is expected to solidify their positioning as the top healthcare provider in the country, leveraging effective strategies and industry-leading practices.

GICF stands as one of the most competitive IT-BPM companies in the Philippines, and is a leading provider of contact center solutions across various industries such as e-commerce, food and beverage, retail, and manufacturing. 

Celeste Manalo, COO of GICF, shares that the company is not only 100-percent Filipino owned—it also proudly focuses on handling local accounts. 

“At the heart of the company is a group of leaders that have years of extensive experience handling multinational accounts under their belts”, she said. 

“It was a matter of bringing such experiences and services to local companies that have an undeniable presence in the everyday lives of the Filipino people.”

GICF’s provision of innovative communication solutions and TMC’s commitment to delivering excellent healthcare services make this partnership a natural fit. 

This partnership is an excellent example of how Philippine-bred hospitality and malasakit can be used to further improve access to high-quality healthcare services through technological advancements, skilled agents, innovative leaders, and ultimately, human connection. 

Indeed, a significant display of utmost quality for Filipinos by Filipinos.