PRIVACY NOTICE
Global Integrated Contact Facilities, Inc. (GICF) is committed to protect and respect your personal data privacy. We are at the forefront of not only implementing but also complying with the Data Privacy Act of 2012.
This Privacy Notice sets out how GICF uses and protects any information that you give to us when you use this website. It also pronounces how GICF processes (how it collects, uses, shares, and keeps) and protects your personal data. It also provides the steps that you can take should you wish for any change in how we use your personal data, or if you want us to stop using your personal data.
1. SERVICE DESCRIPTION
GICF is engaged in the business of, among others, providing contact center and other facilities and services as may be required by manufacturers and sellers of goods and services and the buyers and consumers thereof, through digital and electronic software applications and other services to facilitate and complete commercial transactions;
2. PERSONAL INFORMATION THAT ARE COLLECTED
Personal data refers to all types of personal information, sensitive personal information and privileged information.
Personal information refers to “any information, whether or not recorded in any form, from which the identity of an individual is apparent or can reasonably and/or directly be ascertained by the entity holding the information, or, when put together with other information, would directly and certainly identify an individual”.
What we collect
We collect information to provide you with details and information regarding our services, and promotions. We process information also to respond to your inquiries or manage future interactive user function. The common type of data collected by GICF from you generally includes the following:
• Full Name
• Company Name
• Company Location
• Contact Information
• Demographic Information such as postcode, preferences and interests
• Other information relevant to employment
3. COLLECTION METHOD
We collect data when you:
• Fill-up our forms
• Encode your data in our applications
4. PURPOSE OF COLLECTED PERSONAL INFORMATION
We collect, use, store and retain your personal data as is reasonable and necessary for a declared and specific purpose stated in the pertinent consent forms.
For Employment
• To consider and evaluate your suitability for employment and, with your permission,
inform and consider you for future job opportunities that may be of interest to you;
• To communicate with you about your employment application; and
• When hired, to process your data necessary for your employment, performance evaluation
and career development, to process your data necessary to execute business transactions
For Clients
• For internal record keeping;
• To improve our products, services, and customers’ relations;
• To generate statistical insights;
• To respond to specific complaints, inquiries, requests or to provide requested information
And in general:
• To comply with legal and regulatory requirements or obligations; and,
• To perform such other processing or disclosure that may be required under law or regulations.
5. STORAGE AND RETENTION OF PERSONAL INFORMATION
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, and electronic procedures to safeguard and secure the information we collect online.
• We keep and protect your personal data using a secured server behind a firewall,
deploying encryption on computing devices and physical security controls.
• We restrict access to your personal data only to qualified and authorized personnel who hold
your personal data with strict confidentiality.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign-off when finished using a shared computer.
All data are preserved in accordance with the following retention standards:
• If the data subject has an existing contract and transaction with GICF, the information will be
retained all throughout the contract period and 10 years after its completion.
• If the data subject has no existing contract but has existing transaction with GICF, the information
will be retained during the transaction and 5 years after its fulfillment.
• If the data subject has no existing contract and transaction with GICF, the information will be
retained for a period of 6 months.
6. THIRD PARTY TRANSFER
By giving your consent, you authorize GICF to disclose your personal data to accredited/affiliated third parties or independent/non-affiliated third parties, whether local or foreign in any of the following circumstances:
• As necessary for the proper execution of processes related to the purposes declared in this
Privacy Notice.
• The use or disclosure is reasonably necessary, required or authorized by or under law
(such as for criminal investigation, as requested by court of law).
This means we might provide your personal data to the following:
• Our affiliates, subsidiaries, partner companies, organizations, or agencies including their
sub-contractors or prospective business partners that act as our service providers and contractors;
• Law enforcement and government agencies;
However, these companies may only use such personal data for the purposes disclosed in this Privacy Notice and may not use it for any other purpose.
7. LOCATION OF PERSONAL INFORMATION
Personal data are stored in our facilities, unless you request that your personal data be deleted from our systems, and databases immediately. Once deleted, your personal data will no longer be searchable or included in anonymous searches and will be completely removed from all the storage locations.
The Data Privacy Officer may, however, choose not to grant access or correct information based on the request following laws and regulations. He will give the individual a written notice that sets out the reason for the refusal.
8. INQUIRY
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 11th Flr. Robinsons Equitable Tower ADB Ave. corner Poveda Rd. Ortigas Center Pasig City.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
To exercise your rights which include right to access, modify, erase and object to processing your personal data within a reasonable time after such request or should you have any inquiries, feedbacks on this Privacy Notice, and/or complaints to https://www.gicf.ph, you may reach us through our “Contact Us” menu in this website:
https://www.gicf.ph, through a written letter or through an email to our Data Protection Officer (DPO).
Our contact details are as follows:
Data Protection Officer
11th Flr. Robinsons Equitable Tower
ADB Ave. cor. Poveda Rd. Ortigas Center Pasig City
02-7795-8500
dpo@gicf.ph
You may also lodge a complaint before the National Privacy Commission (NPC). For further details, please refer to NPC’s website: https://privacy.gov.ph/mechanics-for-complaints/.
Any action to a request for correction, erasure and/or objection to process your personal data as it appears in our records is subject to applicable laws and/or the DPA, its IRR and other issuances of NPC.
GICF may revise this Privacy Policy as the need arises or when dictated by issuances of the National Privacy Commission or any amendment to the Data Privacy Act. Any change to this Privacy Policy shall be duly posted in this website and will take effect immediately. Data subjects are encouraged to periodically check for such updates. Changes shall not be retroactively applied and will not alter how we handle personal data previously collected without obtaining your consent, unless required by law.